Effective Date: July 29, 2026
This policy explains when trailers, parts, accessories and other products may qualify for return.
By purchasing or accepting delivery, you agree to this policy and the applicable Terms and Conditions of Sale.
Eligible new, unused trailers and qualifying parts may qualify for return within 30 calendar days after delivery.
All returns require our written authorization before shipment.
A trailer connected to a towing vehicle or transported on its own tires is not returnable.
Eligible trailers must travel both ways as cargo on suitable transport equipment.
Approved trailer returns carry a 15% restocking fee. Additional deductions may apply.
Customers pay return transportation and related costs.
Used trailers, custom orders and other excluded products are generally non-returnable.
Approved refunds generally take 7 to 10 business days after inspection and final approval. Payment processing may take longer.
This summary is a quick reference. All conditions, exclusions and exceptions below apply.
A new trailer may qualify for return within 30 calendar days after delivery. It must meet every requirement below.
The trailer must:
Remain completely new, unused and in its original condition.
Show no signs of towing, road use or commercial use.
Show no signs of loading, unloading, installation, modification, damage or wear.
Include all original documents, manuals, keys, accessories, equipment and components.
Have no title, registration, license plate, lien or other ownership record issued in your name.
Receive our written return authorization before shipment.
Final approval depends on our inspection.
A trailer becomes used and non-returnable as soon as it is connected, coupled or hooked to a truck, tractor, towing vehicle or fifth wheel for transportation.
This applies regardless of:
The distance traveled.
Whether it carried a load.
Whether it traveled on a public road, private road, parking lot or customer property.
Whether you, your driver, a carrier or another party towed it.
Whether it still looks new.
Picking up a trailer by connecting it directly to a truck or tractor makes it non-returnable.
To remain eligible, the purchased trailer must travel to your location entirely as cargo on another suitable trailer or transport vehicle. It must not travel on its own tires or connect to a towing vehicle during transportation.
An approved return must travel back the same way. Do not tow it back on its own wheels.
Transporting a trailer as cargo does not guarantee approval. Every other return condition must also be met.
Contact us before returning any product. Request a Return Merchandise Authorization, also called an RMA.
Phone: (832) 384-9596
Email: [email protected]
Include:
Your name and company name.
Invoice or purchase order number.
Trailer VIN or product serial number.
Purchase and delivery dates.
Reason for the return.
Current photographs.
Details of how the trailer traveled from INTERSTATE 365.
Any other information we reasonably request.
Submitting a request does not guarantee approval.
Authorization must come in writing from an authorized INTERSTATE 365 representative. Verbal approval from a salesperson, driver, contractor or other representative is not sufficient.
We may refuse unauthorized returns and send them back at your expense.
We inspect all returned trailers before making a final decision.
Our inspection may cover:
VIN and identifying information.
Tires, wheels and brakes.
Suspension and axles.
Deck, flooring, paint and finish.
Electrical systems and lighting.
Kingpin, coupler, landing gear and connection points.
Signs of towing, loading, installation, road use or commercial use.
Missing documents, accessories or equipment.
Damage, wear, contamination, alterations or repairs.
Title, registration, lien and ownership status.
We may reject a return if the trailer fails any requirement in this policy.
We may also deduct reasonable costs from an approved refund. These may include cleaning, inspection, repairs, missing components, transportation, reconditioning or reduced resale value.
You pay all costs associated with an approved return, including:
Transportation.
Loading and unloading.
Permits and insurance.
Inspections.
Storage and handling.
Documentation.
Other related expenses.
Use a qualified carrier and suitable transport equipment.
You bear the risk of loss or damage until we receive and accept the returned trailer.
We recommend an insured transportation service with shipment tracking. We are not responsible for damage, loss, delays or extra charges during return transport you arrange.
Original charges are non-refundable unless we agree otherwise in writing. This includes delivery, shipping, preparation, inspection, documentation, installation, financing and transportation.
Approved trailer returns carry a 15% restocking fee. We calculate this using the trailer’s purchase price and deduct it from the approved refund.
We may also deduct:
Transportation costs we paid.
Inspection and handling expenses.
Repair or reconditioning costs.
Costs for missing equipment or documents.
Damage or reduced resale value.
Unpaid balances or other amounts you owe.
The restocking fee does not prevent us from deducting additional documented costs or losses associated with the return.
All used trailer sales are final.
Used trailers are sold in their existing condition. They cannot be returned, refunded or exchanged unless a signed Sales Document expressly states otherwise.
Inspect used trailers before purchase. You may inspect them yourself or arrange an independent inspection.
Information about a trailer’s history or condition may come from previous owners or third parties. This includes ownership, mileage, use, repairs, accidents, service records, tires, brakes and remaining manufacturer warranty.
We do not guarantee that third-party information is complete unless we expressly state otherwise in writing.
Sales of custom, factory-ordered, special-order and customer-configured trailers are final.
These trailers cannot be returned, refunded or exchanged once:
The order has been submitted to the manufacturer.
Customer-specific work has begun.
This applies to trailers manufactured, ordered, altered, equipped, painted, configured or prepared to your specifications.
Customer-specific features may include:
Axle configurations and suspension.
Decks and flooring.
Paint and finishes.
Tarp systems and toolboxes.
Winches and cargo-control equipment.
Hydraulic systems.
Lighting.
Tires and wheels.
Dealer-installed or manufacturer-installed accessories.
Other requested equipment or modifications.
Order changes and cancellations remain subject to the applicable Terms and Conditions of Sale and signed Sales Documents.
All sales of demonstrator, consignment, auction and trade-in equipment are final.
These products cannot be returned, refunded or exchanged unless we provide a separate written return right in the applicable Sales Document.
The following exclusions apply, subject to the express written exceptions elsewhere in this policy.
A trailer is non-returnable if it:
Has been connected, coupled or hooked to a truck, tractor, towing vehicle or fifth wheel.
Has been towed or transported on its own tires.
Was picked up by towing it from an INTERSTATE 365 location.
Has been loaded or used to carry cargo or equipment.
Shows road wear, tire wear, brake wear, dirt, damage or other signs of use.
Has been titled, registered, licensed, plated, financed or leased.
Has a lien against it.
Has been modified, repaired, altered, painted, branded, wrapped or equipped after purchase.
Other excluded equipment includes:
Used trailers.
Custom and factory-ordered trailers.
Demonstrator, consignment, auction and trade-in equipment.
Non-returnable products include:
Special-order parts and accessories.
Installed parts and accessories.
Electrical parts.
Lubricants, fluids, chemicals and consumable products.
Products damaged after delivery.
Products missing original documents, packaging, accessories or components.
Clearance, closeout and final-sale products identified as non-returnable when purchased.
Section 10 lists additional exclusions for parts and accessories.
Standard, unused parts and accessories may qualify for return within 30 calendar days after delivery.
You must receive our written authorization before returning them.
Each item must:
Be unused and uninstalled.
Remain in its original condition.
Include its original packaging.
Include all manuals, hardware, accessories and documents.
Show no damage, wear, contamination or modification.
Be suitable for resale as new.
The following parts are non-returnable:
Special-order or custom parts.
Installed parts.
Electrical or electronic parts.
Opened or programmed parts.
Modified or discontinued parts.
Approved returns may carry a 15% restocking fee.
We may also deduct costs for shipping, inspection, missing components, damaged packaging or reduced resale value.
Inspect trailers and other products at delivery or pickup.
Document visible transportation damage, missing items or incorrect products immediately.
For carrier deliveries:
Record visible damage or shortages on the delivery receipt before signing.
Take clear photographs.
Keep packaging and supporting documents.
Notify the carrier.
Contact INTERSTATE 365 immediately.
Signing without recording visible damage may affect your ability to recover costs from the carrier.
Transportation damage does not automatically create a right to return the trailer.
Depending on the issue, possible remedies may include a carrier claim, repair, replacement of an affected component, manufacturer warranty assistance or another appropriate solution.
New trailers, parts and components may carry written limited warranties from their manufacturers.
A warranty claim is separate from a product return.
Manufacturing defects, component failures, material defects and workmanship issues are handled under the applicable manufacturer or component warranty.
Available remedies may include:
Inspection.
Repair.
Replacement of a defective part.
Manufacturer-authorized service.
Another remedy selected by the manufacturer.
A defect does not automatically entitle you to return the entire trailer or receive a refund.
We may help with manufacturer warranty claims as a courtesy. The manufacturer controls coverage, approval, repair procedures, authorized service, replacement parts and claim decisions.
Before authorizing repairs or incurring costs you expect to recover, obtain advance written approval from the responsible manufacturer or warranty administrator.
After receiving an authorized return, we inspect it and notify you of the decision.
The return may be:
Approved.
Partially approved.
Rejected.
We calculate approved refunds after applicable deductions. These may include:
Restocking fees.
Shipping and transportation.
Inspection and handling.
Repair and reconditioning.
Missing equipment or documents.
Damage or reduced resale value.
Outstanding balances.
Other authorized deductions.
Approved refunds are generally issued to the original payment method within 7 to 10 business days after inspection and final approval.
Banks, lenders, lessors, payment processors and other financial institutions may require additional processing time.
If a lender or lessor funded the purchase, we may issue the refund directly to that party as required by the financing documents.
Purchases made through financing, wire transfer, check, credit, trade allowance or another non-cash method do not receive cash refunds unless we expressly agree otherwise in writing.
If we reject a return, you must arrange and pay for its removal from our facility.
Collect the product within the period stated in the rejection notice.
Storage charges may apply if you miss that deadline.
We are not responsible for deterioration, damage, loss, extra storage or transportation expenses caused by your failure to collect a rejected product promptly.
Requesting a return, refund, cancellation, exchange, repair or replacement does not automatically create a right to that remedy.
A return is valid only when:
The product qualifies under this policy.
We issue written authorization before the return.
You follow all transportation and return instructions.
The product passes inspection.
The return complies with the applicable Sales Documents and Terms and Conditions of Sale.
An employee’s or salesperson’s attempt to help does not waive this policy.
This policy forms part of our Terms and Conditions of Sale.
Transaction documents may contain additional or more specific provisions. These may include:
Quotes and purchase orders.
Invoices and bills of sale.
Financing documents.
Warranty documents.
Other signed Sales Documents.
If a signed Sales Document expressly conflicts with this policy, that document controls for the transaction.
The applicable Terms and Conditions of Sale continue to govern:
Deposits and cancellations.
Factory and custom orders.
Risk of loss.
Inspections and warranties.
Liability limits.
Dispute procedures.
This policy does not exclude or limit rights or remedies that cannot legally be excluded or limited.
If applicable law requires a different result, this policy applies only to the extent permitted by that law.
For questions or return requests, contact:
INTERSTATE 365, LLC
12822 Unison Road, Suite B
Houston, Texas 77044
Phone: (832) 384-9596
Email: [email protected]
Do not ship or deliver a return until you receive our written authorization and return instructions.
